Giles House Psychology Pty Ltd as trustee for AG Family Trust
Website Privacy Policy
Your privacy is important to us. Giles House Psychology Pty Ltd is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how Giles House Psychology collects, uses, stores, and discloses your personal information when you access and use our website www.gileshousepsychology.com.au, or engage with our services. By continuing to use our website you are agreeing to the terms, practices, and other information outlined in this Policy. Please note, this Policy does not relate to or govern any data or information we collect, that is gathered offline. The Practice has no control over information gathered by third-party websites or partners we may link to, including affiliates.
1. What personal information we collect
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
Sign up to receive updates from us via email or social media channels
Use a mobile device or web browser to access our content
Contact us via our contact form, email, social media, or on any similar technologies
When you mention us on social media
Website usage information
When you visit our website, certain technical information may be collected such as your IP address, browser type, pages visited, and the date and time of your visit.
Contact forms
If you contact us through a form on our website, we may collect the personal information you provide. We collect this information to respond to your enquiry and provide information about our services.
When you use our contact form, we may collect the following personal information:
name
phone number
email address
message, including anything specific relating to the kind of support you are looking for
your appointment availability (day/time) preferences
any accessibility requirements
how you heard about us
and any other information you choose to provide us
We do not collect personal information from third parties unless required or authorised by law, unless you have provided your consent for this.
Cookies
Our website may use cookies and similar technologies to support website functionality and improve your experience. Cookies are small data files stored on your device, and accessed each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. You can usually modify your browser settings to decline cookies, although some parts of the website may not function as intended.
3. Why we collect and use personal information
We collect, hold, and use your personal information for purposes including:
To respond to your enquiries or requests
To contact and communicate with you about appointments and services
To assess your enquiry reason and suitability for services
To enable you to access and use our website, associated applications, and associated social media platforms
To provide psychological services if engaged
To comply with our legal, ethical and regulatory obligations as a health practitioner
To manage and improve practice operations and website functionality
4. Storage and security
Giles House Psychology uses third-party service providers, including practice management software, to support the delivery and administration of services. We take reasonable steps to use providers that implement appropriate privacy and security safeguards.
Your personal information is stored securely using electronic systems and practice procedures designed to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
While reasonable steps are taken to protect your information, no method of electronic transmission or storage is completely secure. Any personal data or information you submit to us is done at your own risk. We are not responsible or liable for any breaches resulting from the circumvention of the security systems and privacy measures on our Website.
5. Retention of data
We keep your personal information only for as long as we need to. If you become a client (that is, by engaging with us for psychological services such as therapy), your personal information will be stored in accordance with legal and professional requirements under Australian law.
Adult records are generally retained for a minimum of 7 years from the date of the last entry.
We may retain records for longer where required by law, Medicare, insurers, or other regulatory obligations. If you do not become a client, we will only retain your contact form information as needed to manage your enquiry, after which it will be securely deleted.
6. Confidentiality and disclosure
Your personal information is treated as confidential and will not usually be disclosed without your consent.
Information may be disclosed:
where you have provided consent
where disclosure is required or authorised by law
where there is a serious threat to your life, health, or safety, or to the life, health, or safety of another person
where mandatory reporting obligations apply
where disclosure is directly related to the primary purpose of collection and would reasonably be expected
We do not disclose personal information overseas unless this is authorised by you, required by law, or necessary for service provision with appropriate safeguards in place.
7. Access and correction
You have the right to request access to personal information held about you and request correction if you believe it is inaccurate, incomplete, out of date, irrelevant, or misleading.
Requests should be made in writing where possible. To do this, please contact us at hello@gileshousepsychology.com.au. We will respond within a reasonable period, generally within 30 days, subject to any lawful exceptions.
In some circumstances, access may be refused or limited in accordance with the Privacy Act or other legal obligations.
8. Data breaches
If unauthorised access to, disclosure of, or loss of personal information occurs, Giles House Psychology will take reasonable steps to contain the breach, assess risk, and respond in accordance with applicable privacy laws, including notification where required.
9.4 Third-party links and external services
Our website may contain links to, or integrations with, third-party websites and services, including social media platforms, online booking providers, Google Maps, and external health or support services. These third parties are not operated or controlled by Giles House Psychology. We are not responsible for their content, privacy practices, or terms. We encourage you to review the privacy policies and terms of any third-party websites or services you access through our website.
Some third-party services, such as embedded maps or social media content, may collect data about your use of our website, including your IP address and browser information, and may use cookies or similar technologies.
10. Concerns
If you have concerns about how your personal information has been handled, please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au, phone: 1300 363 992, and email: enquiries@oaic.gov.au.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or practice operations. The current version will be made available on our website. By continuing to use our Website, this means that you agree that your data and details/information will be governed in accordance with/by the most recently updated Privacy Policy version.
12. Contact us
For any questions or concerns about privacy, please contact:
Giles House Psychology Pty Ltd
Email: hello@gileshousepsychology.com.au