Giles House Psychology Pty Ltd as trustee for AG Family Trust
Social Media Policy
Giles House Psychology Pty Ltd may maintain professional social media accounts for the purpose of sharing general information about the practice, services, updates, and psychoeducational content.
This Social Media Policy explains how Giles House Psychology Pty Ltd approaches social media use and professional boundaries.
1. Purpose of social media
Our social media accounts are intended for general information and education only. Content shared on social media is not a substitute for personalised psychological assessment, diagnosis, or treatment.
2. No therapy or crisis support via social media
Giles House Psychology does not provide therapy, crisis support, or emergency assistance through social media.
Please do not use social media to:
seek urgent help
request psychological advice
share sensitive personal or health information
discuss risk, safety, or crisis concerns
request appointment changes or cancellations through social media
If you require urgent support, call 000 or contact an appropriate crisis support service such as Lifeline on 13 11 14.
3. Privacy and confidentiality
Social media is not a private or secure form of communication. Any interaction with Giles House Psychology Pty Ltd social media accounts, including likes, follows, comments, shares, tags, or direct messages, may be visible to others or to the platform itself.
To protect your privacy, Giles House Psychology Pty Ltd may not respond to comments or messages that contain personal, clinical, or sensitive information.
4. Direct messages and communication
Direct messaging through social media should not be relied upon for appointments, cancellations, referrals, or clinical communication.
Where possible, please contact the practice through the approved contact methods listed on the website.
5. Professional boundaries
To protect privacy and maintain professional boundaries:
following, liking, commenting, or engaging with Giles House Psychology on social media does not create a psychologist-client relationship
Giles House Psychology may choose not to follow clients, former clients, or people connected to clients
the practice may limit or avoid public interactions that could compromise privacy, confidentiality, or professional boundaries
6. Public engagement
Any interaction you choose to have with Giles House Psychology on social media is public or potentially public and is undertaken at your own discretion.
If you comment on, follow, review, or otherwise interact with practice social media accounts, this may identify you to others as having an interest in the practice.
7. Comments and moderation
Giles House Psychology Pty Ltd reserves the right to remove or hide comments or content on social media pages that are:
abusive, threatening, discriminatory, or offensive
misleading or deceptive
spam or promotional content
in breach of privacy or confidentiality
inappropriate for a professional health service page
Users who repeatedly breach these expectations may be blocked or restricted.
8. Third-party platforms
Social media platforms such as Instagram and Facebook are operated by third parties. Giles House Psychology Pty Ltd does not control their privacy practices, terms, algorithms, or data handling.
Your use of those platforms is subject to the policies and terms of the relevant provider.
9. Reviews and testimonials
Any reviews, comments, or interactions published by members of the public on third-party platforms do not necessarily reflect the views of Giles House Psychology Pty Ltd.
Giles House Psychology Pty Ltd does not request clients to post public testimonials or reviews about health services.
10. Changes to this policy
This Social Media Policy may be updated from time to time. The current version will be available through the practice website.
11. Contact
If you have questions about this Social Media Policy, please contact:
Giles House Psychology Pty Ltd
Email:hello@gileshousepsychology.com.au